By 2020, price and quality won’t be competitive differentiators for brands. So why would someone choose your business over another? Because of the customer experience. Marketing experts have long touted customer-centricity as a sticky factor for loyalty and retention. But how does a brand actually define what a great customer experience means? As the number of […]
![5-star review concept](https://resources.ansira.com/wp-content/uploads/2019/03/118883553_l-1-1200x800.jpg)