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CX + Loyalty Performance Marketing Strategy

Omnichannel Orchestration: The Gold Standard of Engagement Marketing

A conductor would never instruct every musician in the orchestra to play the same songs with the same notes at the exact same time. With little harmony or texture, the music would become a snooze fest, and patrons would leave the venue uninspired. So why do marketers run same-note campaigns across channels? Successful campaigns draw […]

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Performance Marketing Strategy

7 Biggest Mistakes Brands Make With Social Media

Many brands treat social media as a disparate marketing channel, never leveraging its full potential to drive business results. With countless advertising opportunities and in-the-moment messaging capabilities, social media might be the most powerful communication channel to ever exist. They key is to use social media wisely. From informing decisions based on inaccurate customer assumptions to […]

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CX + Loyalty Performance Marketing

5 Steps to a Successful Data-Driven Marketing Strategy

Companies don’t want to spend money on people who aren’t interested in their brand. Instead, they want to find people who are engaged — and talk to them in relevant ways. Some marketers make decisions based on assumptions or experience, and they may get lucky with the results. However, a marketing strategy driven by statistical […]

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CX + Loyalty Performance Marketing Strategy

You Want the Real Truth About Your Customers? Look at the Transactional Data.

For decades, brands have relied on market research to shape strategy and test theories about what customers want. Sometimes marketers go with their gut. Sometimes they scale up a successful strategy. But today, data intelligence has paved the way for brands to analyze consumer behavior with a specificity that unveils what customers are doing at […]

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Performance Marketing

Instagram vs. YouTube: The Ongoing Battle for Video Dominance

We’ve witnessed some epic battles of customer choice over the years — Pepsi vs. Coca-Cola, Mac vs. PC, left Twix vs. right Twix. However, the latest competition is a rather unlikely one: Instagram vs. YouTube. This month, Instagram announced the launch of IGTV, which offers greater video functionality and an increased time limit of up to […]

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CX + Loyalty Performance Marketing Strategy

8 Best Practices for Improving the Email User Experience

Email is the most prevalent channel for marketing communication, giving brands the power to inform, surprise and delight, and promote. But if it isn’t executed properly, email also has the power to chip away at hard-earned brand equity, leaving marketers to wonder what they could’ve done differently. From punchy preheaders to fast-loading images, here are […]

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Uncategorized

What GDPR Means for Brands

The General Data Protection Regulation (GDPR) is a reminder to brands that protecting personal data is a serious business. The global rule, which went into effect on May 25, 2018, governs the way companies process the personal data of European users. Brands that don’t comply can face a hefty fine of up to 4% of […]

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Performance Marketing

5 Ways to Boost Local Marketing Efforts With Google Posts

There are times when it feels like it’s more likely you’ll get hit by a meteor than reach customers with your marketing messages. Organic reach continues to dwindle on social platforms. Cost per clicks (CPCs) and cost-per-thousand impressions (CPMs) continue to rise on Google and Facebook. More companies are competing for the same customers, and […]

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CX + Loyalty Performance Marketing Strategy

Can Creative and Data Peacefully Coexist?

Data gets a bad rap from creatives. Maybe it’s the fact that data is seen as linear and therefore a creativity killer. That its scale can be difficult to wrangle or whittle down into something actionable. Or that its eponymous reach is poised to take over the world (not really, of course). As lovers of […]

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Channel Partner Marketing Local Marketing Activation

4 Proven Brand-to-Local Marketing Tips

Because most customer experiences are local, brands have to align with their channel partners to ensure promotions, advertising, and marketing resonate at the local level. Providing channel partners with the right marketing tools puts them in the best position to deliver outstanding customer experiences — and ultimately drive more sales for the brand. Here are four ways […]