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Channel Partner Marketing Local Marketing Activation

Why Channel Marketing Requires a Brand-to-Local Approach

In the Expectation Age, consumers demand frictionless experiences, whether they’re asking Alexa to deliver a pizza, using an app to summon a ride, or building their dream car online. Brands that meet these heightened expectations will win market share. Those that don’t will see their customers disappear. The complexities of the Expectation Age surge for […]

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Channel Partner Marketing

The New Role of Tech Channel Partners

With innovation driving the pace of as-a-service (aaS) models, gone are the days when selling in the tech vertical is about effectively positioning and pricing easy-to-understand word processing solutions or printer hardware. As more companies like Cisco, Red Hat, and Microsoft emphasize the migration to recurring software subscription models, the role of channel partners must […]

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CX + Loyalty Performance Marketing

The Benefits of Bots

Consumers consult Siri for answers, order a pizza from Alexa, and chat with Erica about a bank balance, putting a familiar name to responsive artificial intelligence (AI). In marketing, AI technology is gaining traction in the form of bots, computer programs that seamlessly complete automated tasks. By providing specific information in real time, bots help brands […]

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CX + Loyalty Performance Marketing Strategy

4 Ways to Better Connect With Hispanic Consumers

These days, marketing to a single general population fails to speak to the ever-growing segment of multicultural consumers. Marketers worry that building a standalone multicultural or Hispanic program is too niche or will be underfunded. But they — and the brand — can’t afford to overlook these groups. Ethnic populations are increasing in numbers and consumer influence. […]

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Performance Marketing

Want to Boost In-Store Purchases? Get Your Local Listings in Order.

The new year is a good time for brands to review their business goals and evaluate the effectiveness of their existing marketing efforts across downward distribution channels. For a brand to see the benefits of a brand-to-local strategy, channel partners need to leverage every digital opportunity to increase visibility, engagement, and sales in the year […]

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CX + Loyalty Performance Marketing Strategy

9 Trends for 2019 That QSR Brands Can’t Ignore

Customer expectations for service and experience have never been higher. Regardless of industry, consumers expect near perfection with every interaction, whether it’s a one-click pizza order or the ability to build a dream car online. A July 2018 study by research consulting firm BRP revealed that less than half of restaurants meet customer expectations for things like […]

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CX + Loyalty Performance Marketing Strategy

3 Ways Automotive Brands Cause Customers to Hit the Brakes

The car-buying journey is a roller coaster of emotions for most consumers, whether the decision is made for happy reasons (I got a promotion!) or sad ones (I totaled my last car). Two high points bookend the experience: a rush of excitement when the hunt begins for the one and finally holding the keys. Before they step […]

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Channel Partner Marketing

How to Power Up Your Sales Force

Your front-line sales team needs more than talent and charisma to persuade customers. They need to be armed with the right tools to streamline processes, deliver on promises, and communicate effectively. In other words, brands need to invest in the right technology and content — and continually optimize those solutions — to help their salespeople […]

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CX + Loyalty Performance Marketing Strategy

Why Every Brand Must Be an Experience-Driven Business

By 2020, price and quality won’t be competitive differentiators for brands. So why would someone choose your business over another? Because of the customer experience. Marketing experts have long touted customer-centricity as a sticky factor for loyalty and retention. But how does a brand actually define what a great customer experience means? As the number of […]

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CX + Loyalty Performance Marketing Strategy

The Urgency of Multicultural Marketing

Across 21 of the 25 major U.S. markets, 84% of consumers are multicultural. This equates to an enormous $4.3 trillion in consumer buying power. By 2044, the nation’s three largest multicultural groups — Hispanics, African Americans, and Asians — will become the new majority within the U.S. population. This multicultural shift is more than “skin […]