Customer expectations for service and experience have never been higher. Regardless of industry, consumers expect near perfection with every interaction, whether it’s a one-click pizza order or the ability to build a dream car online. A July 2018 study by research consulting firm BRP revealed that less than half of restaurants meet customer expectations for things like […]
Tag: trends
Attracting, engaging, and retaining customers is never easy. Brands must manage customer relationships with relevant, timely data. They have to keep customers hooked and invested with the right content delivered at the right time and through the right channel. And, to be consistently effective, companies in the brand-to-local ecosystem must ensure every partner in the distribution stream […]
“Customer experience” describes the marketing journey a person takes when interacting with a brand. Although every journey is different, there’s one common element: the human factor. By looking at marketing through the lens of the human experience, rather than the customer experience only, the brand can enrich and lengthen its relationship with the customer, leading to greater profitability. […]
Serial shows, music streaming, and entertainment services are gobbling up market share from traditional media at a breakneck pace. With so much content being consumed though digital devices, advertisers and marketers need to pivot to meet consumers where they spend the most time: online. The Digital Marketing Evolution With streaming services like Netflix, Amazon, and […]
No doubt you’ve heard about blockchain technology in the context of Bitcoin, the cyber currency that has promised to disrupt the way we currently contextualize and spend currency. Bitcoin is made possible through blockchain technology, an encrypted, indestructible virtual ledger shared among peers without a central authority governing their actions. What makes blockchain so interesting […]
The Sleeping Ad Giant
Facebook and Google made up a combined 58.5% of all U.S. digital ad dollars spent in 2017, according to eMarketer. Despite brand safety issues, data leakage concerns, and other recent complications, this digital duopoly is projected to continue to see applicable revenue increases for the next several years. However, AT&T might just be the dark […]
It’s not an easy path to becoming the big cheese of the pizza industry. There’s the competition. Trendy new products. Changing consumer appetites. In order to stand out and refine a competitive edge, the differentiator has to be — quite literally — outside the box. Ansira has partnered with Domino’s for 15 years, first as […]