Customer Experience and Loyalty Data + Insights Loyalty Marketing

Delta SkyMiles Encounters Severe Turbulence: How to Avoid the Same Fate

It wasn’t that long ago that a well-known politician stated that “you have to pass the bill to know what’s in it.” I was reminded of this odd statement just this past week when, in response to severe customer backlash, Delta CEO Ed Bastian stated, “we’re reading the feedback” and “we probably went too far” […]