Commerce Customer Experience and Loyalty Performance Marketing

SiteOne Prepares Customers for a New Online Landscape


As the number one destination for landscape professionals, SiteOne Landscape Supply is known for unparalleled in-store service, nursery supplies, turf, irrigation products, and more.

For a company that has traditionally done sales in-person or over the phone, launching a new website with eCommerce functionality required some repositioning and educational materials for their customer base. SiteOne recruited Ansira to launch a personalized and engaging email series announcing the web update.


New user accounts


In sales

“Ansira helped us deliver early success in the launch of the new The team built and executed a strong, multi-touch email strategy that helped us onboard our customers quickly and drive revenue from online orders. The team also helped us identify email marketing opportunities for additional success during our rollout. Our Ansira 
team is a key partner for our digital marketing efforts today and in the future.”

— Colleen Romero, Director of Digital Marketing for SiteOne


As the new website rolled out to different customers on a regional basis, Ansira launched a series of emails to support each region including teasers, built-in demos, video tutorials, activation initiatives, and promotional offers. 

The email design and user experience was carefully orchestrated to align with the website relaunch. Ultimately, the decision to keep the emails just as customer-focused as the SiteOne experience paid off. As a result of the launch campaign, email became the primary driver for conversions and online accounts.